Evansville Vanderburgh Public Library
  • - Central Library Popular Materials Center
  • Evansville, IN, USA
  • 12.73
  • Hourly
  • Full Time

Central

Location: Central Library - Popular Materials Center

200 SE Martin Luther King, Jr. BlvdMap it! Map it

Hours: Full-time

State Date: Immediately

Full Time Employee Benefit Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES: As part of the public/customer service team at Central Library in the Popular Materials Center, you will perform intermediate administrative support work providing direct and indirect customer service to potential and real customers needing help with selecting or locating library materials or technology, maintaining the collection and displays, organizing program records, statistics and files, and related work as apparent or assigned.  Work is performed under the moderate supervision of the department supervisor and Branch Manager.

  • Welcomes and assists customers or prospective customers into the library; assists them with finding library materials or equipment; explains library policies.
  • Provides direct customer service via in person, telephone or email inquiry; assists customers with finding and/or using library technology, resources or equipment.
  • Organizes and presents programming as assigned. Assists with idea generation related to program development; provides suggestions as to local needs and potential programming developments.
  • Works in coordination with others to locate and secure presenters or program facilitators.
  • Makes recommendations of materials to add to the collection; assists with maintaining collection information, shelving, weeding or organizing materials.
  • Processes incoming materials.
  • Develops and maintains displays.
  • Assists with opening and maintaining cleanliness of the customer areas.
  • Gathers and maintains various program and library usage statistics.
  • Attends various meetings and trainings as a member of the department.

KNOWLEDGE, SKILLS AND ABILITIES:  Thorough knowledge of available library materials, technology and services; thorough knowledge of applicable policies, procedures, practices and manuals available to assist in customer service; general knowledge of the procedures, practices and equipment in a public library; some knowledge of office terminology, procedures and equipment; general skill using standard office equipment and related hardware and software; general skill using standard library technology and software; general skill learning specialized software related to performing essential functions; general skill providing excellent internal and external customer service; ability to take oral and written direction; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to effectively recommend library materials and services to meet customer needs; ability to complete database searches effectively; ability to establish and maintain effective working relationships with staff, program facilitators and the general public.

EDUCATION AND EXPERIENCE:  Bachelor's degree and minimal experience working in direct customer service with a library or other highly diverse customer base.

PHYSICAL REQUIREMENTS: This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires walking, sitting and repetitive motions and occasionally requires standing, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work requires close vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

SPECIAL REQUIREMENTS:

  • Indiana state library LC5 certification.
  • 60 hours of college or Associates plus 9 semester hours of required library science courses.
  • Initial training will be provided to obtain necessary knowledge and skill sets.
  • Must have the ability to obtain and maintain required certifications and/or licensure through ongoing continuing education.

REQUIRES: Must have excellent and proactive customer service skills, excellent communication skills, be self motivated, able to work a flexible schedule including evening and weekend hours, and be dependable and responsible. Evening and weekend hours, including Sunday hours are required.

Applicants must adhere to Library's Dress Guidelines ("Business Casual") and dress suitable for the task at hand, and must maintain good personal hygiene in compliance with Library Code of Conduct.

EVPL is an equal opportunity employer.

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