Evansville Vanderburgh Public Library
  • - Engagement and Experience Team
  • Evansville, IN, USA
  • Salary Range: $55,726 to $83,590
  • Salary
  • Full Time

 Oaklyn

Evansville Vanderburgh Public Library

 Our Vision: Communities united through shared exploration and understanding.

Our Mission: We cultivate curiosity by creating wonder.

Location: 

EVPL Oaklyn Library
3001 Oaklyn Drive
Evansville, IN 47711

 Map it

Hours: Full time

For full consideration include cover letter and resume.

This position requires a Masters degree in Library and/or Information Science; or be currently enrolled in or committed to completing a Masters program in Library or Information Science within three years of starting work.


Full Time Employee Benefit Summary
Must be available to work all public service hours; including evenings, weekends, and Sunday.
Start Date:
Immediately

 

EVPL will be represented at ALA Mid-Winter's Placement Center Open House; contact Don at donc@evpl.org to set a time to meet at Mid-Winter.

 

Library Experience Manager
Role Description 

My Work

I will be an experienced professional and role model to all who work within the library.  I understand that my ultimate goal to give customers a great experience may be difficult at times; however, I will relentlessly strive to meet the strategic goals of the library.  I will achieve this through aligning customer experience with communications, programming, outreach, engagement and partnerships that exemplify the Library's mission, vision, and core values.  As I direct the managers and supervisors, I will motivate them to provide a customer centric experience through guidance, leadership and management of the experience team, and other related work as apparent or assigned. 

My Role in a Learning Organization

I know that to a library user I am the library, whether I am on the job, riding a bus, or checking out at the grocery store. In my role as the Library, beyond my positional role:

I have a postitive mental attitude and enthusiasm role

  • I have a positive mental attitude and enthusiasm for the work I do and as an organizational citizen.
  • I display initiative to delight a customer with prudent but extraordinary customer service.
  • I communicate with library users, colleagues, community members in an effective, enthusiastic and respectful manner.
  • I am honest and act with integrity and respect.

I have a team role

  • I work collaboratively and with respect with colleagues and other teams.
  • I strive to have good organizational skills and work well under pressure.
  • I am dependable and hardworking.

I have a career development role

  • I am curious, and am willing to learn and develop new skills.

I have an innovator and continuous improvement role

  • I strive to be innovative and work toward continuous improvement.
  • I am self-motivated and intuitive about the work I do.
  • I make practical suggestions for workplace improvements.
  • I show persistence in the work I do.

My Positional Role

In cooperation with the Engagement and Experience Officer and other colleagues, I will advance the Library's mission, vision, strategic priorities and brand by:

  • Being a curious and engaged learner.
  • Sharing my ideas.
  • Effectively leading, empowering, and supervising the Branch Experience Managers to enable a customer centric experience environment at all branch locations.  Additionally, providing consultation and advice and input to ensure continuous improvement and consistency in the way in which library users experience the Library.
  • Directing the implementation of new customer experience initiatives focused on improving customer service and experience; evaluating customer experience and may make appropriate improvement to ensure improved customer retention.
  • Partnering with the Impact team, coordinating qualitative and quantitate measurement execution to ensure continuous review of a customer concentric library experience responsive to community needs and desires.
  • Actively leading and contributing to the development of annual planning initiatives and development of services, programs, and policies, and coordination of activities within the Engagement and Experience team, furthermore, acting as an expert advisor and advocate of customer experience and success.
  • Professionally leading and participating in multiple complex projects involving multiple customers, interests and goals.
  • Vigorously researching and preparing monthly and periodic reports as required/requested.  Preparing a variety of statistical, strategic, or informational reports and presentations to a variety of audiences.
  • Occasionally serving as liaison and developing relationships to community organizations; collaborating with all relevant groups to achieve strategic goals.
  • Positively contributing current expert knowledge relating to trends, issues, and practices in library events, community engagement and outreach, to support development of excellent and innovative library services.  Implementing changes and enhancements as required.
  • Proactively working collaboratively with the Organizational Development team, identifying current and future staff training needs and ensuring that training needs are addressed.
  • Energetically serving as a member of the leadership team; providing input for the strategic plan, the developing of policies, procedures, initiatives and decisions.
  • Participating in special projects, or other duties as assigned.

What I Need to Know to Be Successful

I need to have a Master's degree from an ALA accredited school of library or information science, or Master's in Public Administration; coursework in leadership/management, or related field and considerable experience working in a leadership and customer experience/success role.  Experience with an urban multiple branch library system preferred, or equivalent combination of education and experience.

I need a valid driver's license.

What I Need to Know About the Physical Requirements

My work requires the occasional exertion of up to 10 pounds of force; work frequently siting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Shhh is a four-letter word.  It is not in our vocabulary!

EVPL will be represented at ALA Mid-Winter's Placement Center Open House; contact Don at donc@evpl.org to set a time to meet at Mid-Winter.

EVPL is an equal opportunity employer.




This position has been closed and is no longer available.
Evansville Vanderburgh Public Library

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