Location Experience Manager - EVPL McCollough
- - Engagement and Experience Team
- Evansville, IN, USA
- Starting at $55,268.97
- Full Time
- Rich full-time employee benefits offered including medical, dental, and vision insurance; retirement; paid time off; paid holidays; etc.
Evansville Vanderburgh Public Library
If you are a creative and curious person who enjoys working in an organization that focuses on providing delightful experiences, then we encourage you to join our team. Our mission is to cultivate curiosity by creating wonder, which is what we strive to do each and every day. We encourage our employees to be their authentic selves.
5115 Washington Ave.
Evansville, IN 47715
Located on the east side of Evansville on Washington Ave just behind Washington Square Mall, EVPL McCollough has served the community since 1965. The simple, yet unique, architecture of the building makes a statement and symbolizes the bold and pioneering leadership of the library's first director, Ethel McCollough. With renovations completed in 2006, EVPL McCollough has private study rooms, public computer access, printers, a document scanner, and more.
EVPL Location Experience Manager
Hours: Full-time 40 hours
Must be available to work all public service hours; including evenings, weekends, and Sunday.
I will be an experienced professional and role model to all who work within the library. I understand that my ultimate goal to give customers a great experience may be difficult at times; however, I will relentlessly strive to meet the strategic goals of the library. I will achieve this through aligning customer experience with communications, programming, outreach, engagement and partnerships that exemplify the Library's mission, vision, and core values. As I direct the managers and supervisors, I will motivate them to provide a customer centric experience through guidance, leadership and management of the experience team, and other related work as apparent or assigned.
My Role in a Learning Organization
I know that to a library user I am the library, whether I am on the job, riding a bus, or checking out at the grocery store. I have a positive mental attitude and enthusiastic role for the work I do. I display initiative to delight a customer with extraordinary customer service. I communicate with library users, colleagues, community members in an effective, enthusiastic and respectful manner. I am honest and act with integrity and respect.
I have a team role and work collaboratively with colleagues and other teams. I strive to have good organizational skills and work well under pressure. I am dependable and hardworking.
I have a career development role and am a curious learner and am willing to learn and develop new skills.
I have an innovator and continuous improvement role and strive to make practical suggestions for workplace improvments. I am self-motivated, persistent, and intuitive about the work I do.
What I Need to Know to Be Successful
I need to have a Master's degree from an ALA accredited school of library or information science, or Master's in Public Administration; coursework in leadership/management, or related field and considerable experience working in a leadership and customer experience/success role. Experience with an urban multiple branch library system preferred, or equivalent combination or education and experience.
I need a valid driver's license.
What I Need to Know About the Physical Requirements
My work requires the occasional exertion of up to 10 pounds of force; work frequently siting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Shhh is a four-letter word. It is not in our vocabulary!
EVPL is an equal opportunity employer.
We conduct background checks as part of our pre-employement screening process and follow all EEOC and FCRA regulations regarding the use of criminal records in the hiring process.